A professional who supervises and coordinates activities of workers engaged in receiving emergency or nonemergency calls, dispatching personnel and equipment, and providing prearrival instructions to callers. Respnsibilities include:

• Prepares work schedules to ensure that sufficient shift personnel are available for work load demands, using knowledge of supervisory techniques, department regulations, and procedures.
• Teaches emergency medical dispatch course to new employees, using dispatch simulator.
• Reviews dispatch office operations to identify technical and operational training needs.
• Teaches courses dealing with hazardous materials, highrise fires, and medical triage to update training for telecommunicator.
• Meets with committees composed of representatives from fire and police departments, public, and other interested groups to develop, review, and update policies and procedures for dispatch office.
• Pushes buttons, flips power switches, and reads gauges to determine serviceability of backup emergency equipment.
• Performs other duties as described under supervisor master title.