A professional who supervises and coordinates activities of contact clerks engaged in preparing gas and electric-power service orders and service clerks engaged in receiving service requests on telephone. Respnsibilities include:

• Routes service orders to service departments and outlying service centers.
• Reviews completed orders for accuracy, completeness, and conformity to specified procedures.
• Reviews incomplete or rejected orders to determine actions to facilitate completion.
• Answers telephone questions from customers, contractors, building inspectors, and other company departments pertaining to progress in completion of orders.
• Performs other duties as described under supervisor master title.