首页 > Term: first contact resolution rate
first contact resolution rate
The percentage of questions that are answered, requests that are fulfilled, and transactions that are processed and completed at the initial point of contact.
- 词性： noun
- 行业/领域： 卫生保健
- 类别 一般
- Company: Blue Cross Blue Shield
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创建者
- Jessehe
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(V.I.P) 32013 分数 - 40.13% positive feedback
