A professional who coordinates front-office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Responsibilities include:

• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other department heads to ensure coordination of hotel activities.
• Answers inquiries pertaining to hotel policies and services.
• Greets important guests.
• Arranges for private telephone line and other special services.
• May patrol public rooms, investigate disturbances, and warn troublemakers.
• May interview and hire applicants.
• May receive and process advance registration payments.
• May send out letters of confirmation or return checks when registration cannot be accepted.