A professional who installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users. Responsibilities include:

• Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
• Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications.
• Loads specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Instructs user in use of equipment, software, and manuals.
• Answers client's inquiries in person and via telephone concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Attends technical conferences and seminars to keep abreast of new software and hardware product developments.