A professional who supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company. Respnsibilities include:

• Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under supervisor master title.
• Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public.
• Monitors telephone conversations between workers and callers to evaluate technical accuracy.
• Reads telephone operator's meter to determine volume of calls handled and hourly total of lost calls to compile record for planning purposes.
• Conducts classroom and on-the-job training to maintain and improve service standards.
• Submits reports, as required, to provide information for accounting department.